How do I order or get a quotation?

Send your event details, such as date, venue, space size and the products you need, to the sales team by LINE @adon, phone +66 2 731 1991 or email [email protected]. The team will suggest a setup that fits your space and budget and send you a quotation.

How long is the warranty?

The warranty period is printed on the sticker attached to each product. Many products carry a lifetime warranty, including Pop Up Elite models, MOZART, Backwall, Roll Ups and Towers. Standard models carry a 2-year warranty, and the EVO system frame and bag carry 1 year. The full table is on the Warranty Policy page.

What if a product is damaged in transport?

AD ON replaces the parts free of charge, covering labour, service, shipping and parts.

Can I get a spare unit while mine is being repaired?

Yes. AD ON keeps spare units for use during repairs; please ask 2 days in advance. Damaged parts are repaired within 3 days, or within the time agreed when the item is sent in.

What is not covered by the warranty?

Damage from natural events, normal wear, misuse or careless use, outdoor use, modifying the equipment from its original standard, or not following the user manual. Lighting parts (such as bulbs) are not covered after the product has been demonstrated and handed over.

What does a repair cost outside the warranty?

Labour is free, parts are charged at cost, and pickup and delivery is 1,000 baht per trip (if needed). There is no pickup and delivery charge if you bring the item in and collect it yourself.

Can I check the design or a colour proof before printing?

Yes. The graphics team checks your artwork, fits it to the frame size, makes a 3D mock-up and sends a proof for you to confirm before the final print. AD ON also offers colour proofing so you can check colours before production.

How long can I rent a booth or booth equipment, and how is rent charged?

Up to 7 days, counting weekends and public holidays. Rent is 15% of the sale price when you order the printing from AD ON (except Pop Up Plus). Printed fabric graphics are rented for 1–5 days. Prices exclude 7% VAT, installation and dismantling, and delivery.

Do you have an installation team, and do you work outside Bangkok?

Yes. AD ON's own team installs and dismantles the booth; installation is charged by booth size. Delivery in Bangkok and nearby provinces is 400 baht per trip. Outside that area, the charge depends on distance, installation, staff allowance and product weight.

What is the minimum stage rental, and how much does it cost?

StageDeck Plus modular stages are rented for a minimum of 3 days. The 60 x 60 cm module is 75 baht per piece per day and the 115 x 60 cm module is 90 baht per piece per day. The stage holds up to 500 kg per square metre, comes in heights of 20, 40, 60 and 80 cm, and includes installation and dismantling.

Can I set up the products myself? Is there a manual?

Yes. Every product is checked for an assembly guide and user manual before delivery, and installation and storage videos are on the Installation Videos page.

How do I get a catalog?

Fill in the form on the Catalog Request page (company name, first and last name, email, phone and address) and AD ON will send you a catalog for free.

What are your opening hours?

Monday to Saturday, 8:00 to 17:00. Closed on Sunday.